DEPOSITS
The reception team may ask you for a deposit to secure your next appointment. Any unpaid deposits mean your appointment will be cancelled and offered to another patient who wishes to visit the practice. We take at least a £30 deposit to secure all appointments apart from complimentary reviews following treatment you have had with us.
We try to cater for everyone’s needs and appreciate the majority who provide enough cancellation notice prior to their appointment.
MISSED APPOINTMENTS
Any appointment which are not rescheduled or cancelled at least 48 hours in advance will be subject to a cancellation fee. This will be proportioned according to the appointment time that has been missed.
CANCELLED APPOINTMENTS
Any appointment cancelled 48 hours before your appointment time will be rescheduled or cancelled and deposits will be returned if no further appointment is made. If an appointment is cancelled within the 48 hour notice period the deposit will not be returned.
Cancelled appointments with enough notice allow another patient to be allocated this time for emergencies and routine appointments.
FIND OUT MORE
For further information please ask a member of the Viva Dental Studio team.
